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Join an industry leader and make a positive change in the sustainable use of the world’s natural resources. Together, we will transform the business and drive the industry toward a greener future.
At Metso, you will be supported by our inclusive culture and a network of colleagues from around the world. With us, you will embark on a personal growth journey and are encouraged to realize your potential. This is your invitation to rise above the possible.
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Who we are?
Metso is a frontrunner in sustainable technologies, end-to-end solutions and services for the aggregates, minerals processing and metals refining industries globally. We improve our customers’ energy and water efficiency, increase their productivity, and reduce environmental risks with our product and process expertise.
Our Global Organisation strives on positive change to our World by offering sustainable solutions for their Mining equipment. Our people are highly motivated, self-automated and driven.
Our culture
Our values of high ambition-always, customer in centre, getting it done together and being open and honest guide our everyday decisions and way of working. They are the guiding principles we expect everyone to act accordingly, and we believe that by living our values we will build a common, thriving culture.
The role
The SCB Area Support Manager is responsible for all screening related activities / interactions between the Screening Business line, (SCB) and the sales and support teams in Western Australia and North Asia.
They will be supporting the Asia Pacific, (APA) Market Area (MA) Sales teams and account managers, including Capital Sales teams, Site Account Managers, (SAM) and Global Key Account Managers.
The objective of the position is to provide Screening product support, mostly technically, but with some commercial accumen. This will include regional market awareness, to guide and advise the SCB of regionally required product ranges and product development & innovation and Market price guidance.
Main Responsibilities include:
- Receives and reviews the RFQs (Request for Quotations) from MA Sales teams and starts the quotation process within the SCB team. Discusses and establishes required equipment selection and specifications with the support of SCB Proposals teams, proposals manager, product managers, RTD, project managers and regional engineering teams, as need arises.
- Support the business in identifying and proposing the “best” product/package for the client’s application considering all factors including suitability and value for money.
- Acts as the interface between the SCB Proposals team and the MA sales team in the communication with customers during the bidding stage.
- Works with the SCB Delivery teams across West region to offer the best solutions to customer, SCB and MA needs.
- Maintains open communication regarding work progress and questions from the MA sales teams and customers.
- Reviews cost calculations for the offered equipment solutions based on data provided by the SCB delivery and quotation teams to ensure the scope is in line with the project specific requirements.
- Works with the Proposals team to ensure the final quotation documentation, including requesting and collecting required attachments such as deviations from client request, data sheets, drawings, spare parts, services and all relevant data are all captured correctly and meet the needs of the customer, MA and SCB.
- Along with the proposals team, is responsible for obtaining MA legal advice and ultimately approval for tender and proposal documents
- Ensures the bid approval documentation is correct and complete for approval by the management team, according to approval grid.
- Develop and deliver presentations to major clients, both in-house and externally as required, working appropriately with other key stakeholders including from the Capital Equipment team.
- Is responsible for maintaining and updating documents and document library for selected equipment for all region-specific enquiries.
- Provide application, product and technical support for the Screens business in line with the strategies of the regional sales teams
- Review inquiries and determine the scope of supply, and selection and sizing of equipment to provide the most appropriate process solution.
- Reviews received draft orders and order documents for deviations from the submitted firm proposal and reports deviations to Sales or/and the proposal manager for further decision.
- Performs other miscellaneous duties on request.
- Takes the lead if/when a customer has a problem, coordinating the MA Sales team and SCB to deliver fast customer focused solutions that exceed the customers’ expectations, whist maintaining the wellbeing of the Metso brand.
- Works with the sales teams and account managers for spare parts planning and sales strategies for supplying, stocking and managing spare parts.
- Works with the sales teams, account managers and field service teams to ensure all service duties are
The successful candidate will possess:
- Bachelor’s degree in Mechanical Engineering, Mineral Processing, Mining or equivalent.
- Minimum 10 years’ experience in Sales, Engineering, Proposals Management or Product Support role(s) for large project activities, preferably with Aggregates, Mining, Mineral Processing or Industrial Minerals Equipment and Projects.
- Ability to interpret the data accurately and background experience of dealing with complex and large tender bids and associated documentation.
- Experience with Vibrating equipment is essential.
- Experience with the use of SalesForce and SAP is preferred.
- Knowledge and understanding of Vibrating equipment, specifically screening and vibratory feeders.
- Knowledge and understanding of Mineral processing and associated equipment.
- Tertiary qualification in Engineering discipline.
- Must be able to effectively discuss, explain and coordinate requirements and designs with engineers across other functional disciplines.
- High degree of precision and attention to detail.
- Fundamental knowledge of commercial and legal terms and conditions.
- Willingness to develop the technical knowledge in mineral processing applications and Metso portfolio into a strongly sales-oriented support function.
- Strong negotiation skills
- Highly organized and able to multitask and prioritize various activities to ensure timely and accurate compliance with schedule and budget requirements.
- Excellent communication skills (both, written and oral) and good interpersonal skills are required, as the successful candidate will have frequent interaction with both, internal and external customers.
- Fluent English proficiency, in both, written and verbal segments is required.
- Self-motivating and target driven. Highly motivated with ability to work and meet tight delivery schedules.
- Strong personality to correctly overcome information deficits, including the willingness to seek support from others.
- Experience / knowledge in Aggregates or Mining and understanding our customers processes.
- Must be able to function effectively both as a member of a team and as an individual.
- Must be capable of effectively and accurately working on several projects at one time.
- In depth knowledge of personal computers, including MS Office products (Word, Excel, Power point).
- Willingness for domestic and international travel as needed. Must have valid driver’s license and passport.
What's in it for you
- An inspiring purpose - Enabling sustainable modern life. Minerals and metals are the backbone of essential functions in the modern world. However, there's a pressing need for more sustainable solutions to collect and process them. At Metso, you get to be part of transforming the industry and making a positive change.
- Wellbeing and safety - Benefit from occupational healthcare, generous benefits plan, healthy living rewards, mental well-being services and engagement surveys.
- Compensation and rewards -Global incentive program tied to business and performance targets, car benefits, and meal benefits.
- Hybrid working possibilities - While we are big advocates of meeting and collaborating in person, we believe in fostering a flexible work environment.
- A thriving culture - We are committed to developing an inclusive culture that enables everyone to do their best and reach their full potential. A culture that is courageous, compelling, and caring, and unites our people to build a sustainable future together.
- Extensive learning opportunities - Ongoing growth dialogues, internal mobility, mentoring programs, education assistance, ambitious projects, and global opportunities.
- Worldwide support - Leverage our network of peers across the world, offering valuable assistance. We get things done together, through open and honest communication.
Get in touch
Want to rise above the possible with us? Click ‘Apply now’ to leave your application.
We understand that some highly capable candidates might hesitate to apply for a role unless they meet every listed qualification. If you're excited about this role, we encourage you to apply even if you don't meet all the requirements. You may be the right candidate for the role.
How to join - Working at Metso - About Metso - Diversity and Inclusion - Meet our people
Metso is an equal opportunity employer committed to fostering an inclusive and diverse workforce culture. All qualified applicants will receive consideration for employment without regard to race, religion, color, nationality, gender, gender identity, sexual orientation, age, status as a protected veteran or status as a qualified individual with a disability.
Metso is a frontrunner in sustainable technologies, end-to-end solutions and services for the aggregates, minerals processing and metals refining industries globally. We improve our customers' energy and water efficiency, increase their productivity, and reduce environmental risks with our product and process expertise. We are the partner for positive change.
Headquartered in Espoo, Finland, Metso employs over 17,000 people in close to 50 countries and sales for 2023 were about EUR 5.4 billion. The company is listed on the Nasdaq Helsinki. metso.com, x.com/metsoofficial
