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We help the world run better
At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.
Summary
As part of the Business Network for Procurement team, the primary function of the Technical Support Engineer is to use product & technical expertise to support customers experiencing issues on the SAP Ariba applications.
What you'll do
The Technical Support Engineer delivers an exceptional customer experience by: ·
Using knowledge of SQL and Java to troubleshoot and resolve issues
·Focusing on customer service, including frequent, high quality communication
· Provide direct technical assistance with customers via Service Now[SNOW]
· Own and manage concurrent cases in a ticketing system
· Provide ongoing and timely communication to customers regarding the status of their issues
· Create internal/external content for SAP Ariba’s User Community and internal knowledge base
· Collaborate and develop strong working relationships with cross-functional, global teams
· Liaise with customers and Product Engineering/Management to identify, prioritize, and resolve reported system defects
· Provide on-call support during evenings and weekends as required by a rotational schedule
· Provide exceptional support to our customers via Chat, Phone and Email
· Available to work in rotational shifts · All other duties as assigned
What you bring
· Mandatory 4-10 years of experience with one or more of the following:
Hands-on experience on SQL
Reading Java and object-oriented programming o XML, IDOC, HTTP, SOAP UI and HTML
Troubleshooting and debugging common web-browser issues
SSO (Single Sign-on) technologies, particularly SAML ·
Exceptional written and oral communication skills ·
Effectively handle difficult and challenging customer interactions ·
Proven ability to manage multiple tasks or projects with changing priorities ·
Successfully troubleshoot reported issues by gathering symptoms, narrowing down causes, and finding creative workarounds ·
Ability to work cross-culturally and think out of the box
· Prior experience on SAP Ariba application (Preferred)
Meet your team
We are a team of SMEs who are obsessed with delighting our customers at every turn. To achieve this daily, our team members must possess an unrivaled sense of autonomy, ownership and dedication to help each customer experience measurable ROI.
Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
EOE AA M/F/Vet/Disability:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.
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