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We help the world run better
At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.
What You'll Do
- Investigate, analyze complex, real world, unique problems; and resolve critical system issues.
- Think independently and apply effective problem-solving skills.
- Technical problem solving – Debugging (ABAP, ABAP OO) of business processes.
- Work and talk with colleagues and customers from all around the world!
- Recommend known technical solutions and develop workarounds for corrective action.
- Properly document communications and actions for customer issues in our CRM system.
- Use SAP and third-party tools to diagnose problems directly on customer systems.
- Contribute regularly to the internal and external Knowledge Base.
- Participate in After Hours Support & Weekend shifts as scheduled.
- Master SAP software that is being used by industries, governments and multinational companies.
- Join the global SAP Family and become an ambassador for the Support Organization.
What You Bring
- University degree or College diploma program in Computer Science, Business, Technology, Mathematics and Engineering or related areas (ongoing studies are also ok, full time job expected).
- Strong IT affinity is a must.
- Excellent communication and customer service skills
- High proficiency in English (spoken, written and customer management).
- Ability to assess, research, and troubleshoot while collecting information about customer issues.
- Having programming skills is preferred.
- Knowledge of logistics and production processes is an advantage.
- Excellent analytical skills.
- Open and professional communication style.
- Strong team player who learns and adapts quickly.
- Enjoy and derive satisfaction from direct interfacing with customers.
- German language skill is of advantage.
- Experience in IT Support is of advantage.
- Experience with ERP Systems is of advantage.
- Experience in logistic is of advantage.
Meet your team
Transportation Management (TM) is a fast-evolving top product within SAP’s Supply Chain Management solutions. It supports Customers in all activities connected with the physical transportation of goods from one location to another. It can be used to create and monitor an efficient transportation plan that fulfills the relevant constraints (for example, service level, costs, and resource availability). Customers can determine options to save costs and to optimize the use of available resources. They can react to transportation events and find solutions to possible deviations from the original transportation plan.
Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
EOE AA M/F/Vet/Disability:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.
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