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Join an industry leader and make a positive change in the sustainable use of the world’s natural resources. Together, we will transform the business and drive the industry toward a greener future.
At Metso, you will be supported by our inclusive culture and a network of colleagues from around the world. With us, you will embark on a personal growth journey and are encouraged to realize your potential. This is your invitation to rise above the possible.
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We are seeking the services of a Technical Sales Support – Mill Lining Solutions Individualto join our Technical Sales Support Team.
This position assures a high competence to give specialist Technical Sales Support within Metso and towards end users, on Mill Lining Solutions.
Primary activities will include Technical Sales Support of Mill Lining solutions, technical/field support, application and process support, warranty support, and price support.
The successful candidate will participate with and assist the Market Area sales team to develop a jointly owned market area sales strategy and action plan for the related products for the specific market area. This to be maintained through Sales Force Customer Relationship Management platform and opportunity management with opportunity owners.
The Technical Sales Support must also plan and execute installation supervision and lining inspections.
In this position, you will report to the Head of Mill Lining - TSS.
This position is mainly located in Centurion, Gauteng.
TEAM YOU WILL BELONG TO
You will join the Technical Sales Support Team and work closely with internal and external stakeholders, such as Management, Customer Sales, Internal Market Area colleagues – Market Area Sales Team, Quote & Order Management Team, Logistics Team, Mill Lining Order Management, Clients and Mill Lining Product Support Team.
WHAT YOU WILL DO
- Technical and engineering support, mill lining services
- Application and process support
- Warranty support and problem solving
- Installation and Inspection support on site
- Assist Mill Production Support with Product selection and product configuration support for the specific application
- Market analyses regarding competitor activity, market and pricing trends, etc.
- Enhance sales team knowledge of the related products via regular product updates, technical support and competency development by providing internal product training programs
- Execute and review the result of the Market Area and Product Line strategy agenda
- Work with the Market Area sales teams to develop new business opportunities on the related products
- Work with Market Area sales teams to develop area Sales plan and maintain Sales Force Opportunity listings
- Work with Mill Lining Product Support team, to prepare and submit Commercial Proposals / Quotations
- Regularly travel with Market Area sales resources to present technical proposals to support selling efforts
- Plan end customer visits aligned with the Market Area sales team
- Extensive travel within designated area, as well as international travel
- Interact with Market Area Sales team and be aligned with their processes
- Perform other duties as assigned by management from time to time
WHO YOU ARE
- Matric (Grade 12)
- Diploma / Degree in Engineering or Metallurgy, or similar
- Minimum 5 plus years field experience with the related products
- Very high demand on technical product specialist knowledge
- High demand on process and application knowledge
- Experience in complex matrix relationships
- High understanding of and experience of support role
- Familiarity with the broad range of Metso Grinding Equipment
- A general understanding of core processes of the Metso customer base
HARD AND SOFT SKILLS THAT ARE ESSENTIAL FOR THIS ROLE
- The position requires good customer relation skills, ability to work within a team environment, mechanical aptitude, and drive to achieve PL results
- High sense of urgency and passion for service and support
- Supervision skills
- A high level of computer skills is essential – Excel, Word, PowerPoint
- Highly motivated individual with the ability to work autonomously under stress and meet deadlines.
- Must be capable of effectively and accurately working on several projects at one time, and organizing, prioritizing tasks and working in a fast- paced environment
- Strong communication, co-operation, interpersonal and presentation skills to manage internal and external interfaces
- Ability to travel regularly
- While performing the duties of this job, the employee is regularly required to sit; use hands and fingers; reach with hands and arms; and talk or hear
- The employee is regularly required to stand, walk, climb and balance
- The employee must occasionally lift and/or move up to 30 pounds
- Specific vision abilities required by this job include close vision, distance vision, colour vision, peripheral vision, depth perception, and ability to adjust focus
- Use of keyboards, telephones, copiers
- Climbing of stairs, ladders, scaffolds at jobsites and customer facilities
- Full drivers’ license with clean driver’s record
WHAT'S IN IT FOR YOU
- An inspiring purpose - Enabling sustainable modern life. Minerals and metals are the backbone of essential functions in the modern world. However, there's a pressing need for more sustainable solutions to collect and process them. At Metso, you get to be part of transforming the industry and making a positive change
- Compensation and rewards - Global incentive program tied to business and performance targets
- Hybrid working possibilities - While we are big advocates of meeting and collaborating in person, we believe in fostering a flexible work environment
- A thriving culture - We are committed to developing an inclusive culture that enables everyone to do their best and reach their full potential. A culture that is courageous, compelling, and caring, and unites our people to build a sustainable future together.
- Extensive learning opportunities - Ongoing growth dialogues, internal mobility, mentoring programs, education assistance, ambitious projects, and global opportunities.
- Worldwide support - Leverage our network of peers across the world, offering valuable assistance. We get things done together, through open and honest communication.
GET IN TOUCH
Want to rise above the possible with us?
- Go to our website www.metso.com, click on careers and start your application, or
- Go to PeoplePoint, click on careers and start your application
How to join - Working at Metso - About Metso - Diversity and Inclusion - Meet our people
Metso is an equal opportunity employer committed to fostering an inclusive and diverse workforce culture. All qualified applicants will receive consideration for employment without regard to race, religion, color, nationality, gender, gender identity, sexual orientation, age, status as a protected veteran or status as a qualified individual with a disability.
Metso is a frontrunner in sustainable technologies, end-to-end solutions and services for the aggregates, minerals processing and metals refining industries globally. We improve our customers' energy and water efficiency, increase their productivity, and reduce environmental risks with our product and process expertise. We are the partner for positive change.
Headquartered in Espoo, Finland, Metso employs over 17,000 people in close to 50 countries and sales for 2023 were about EUR 5.4 billion. The company is listed on the Nasdaq Helsinki. metso.com, x.com/metsoofficial
