<div><div><div><h2>Job Summary</h2>
</div><div><p><span><span>We are looking for a motivated Remote Delivery Engineer to join our 24x7 Storage operations team and service our Cloud and Managed Services Customers. <br> <br>You will provide support to our customers by responding to Incidents, working on Service Requests, Problem Management and Storage Infrastructure Improvements. Experience in supporting a varied clientele is essential as is a strong understanding of NetApp storage-based technologies. <br> <br>To be successful in this role, you would need to have the following: </span></span><br> </p><ul><li><span><span>Experienced in NetApp Storage (Deploying and administering NetApp Storage primarily ONTAP, troubleshooting performance issues, performing firmware and operating system upgrades, using Storage management and OnCommand tools, managing storage/backup integration with NetApp Data Fabric technologies). </span></span></li><li><span><span>Proficient understanding of NetApp Storage concepts, related management tools and related Storage technologies including monitoring and troubleshooting, administration, replication technologies, security hardening and performance tuning. </span></span></li><li><span><span>Experience or Knowledge in other NetApp technologies like CVO, StorageGRID, E-Series, CVS, Cloud Backup, Cloud Secure, Cloud Sync, Cloud Datasense & Amazon FSx for ONTAP would be highly regarded. </span></span></li><li><span><span>Experience with any automation tools would be preferred. </span></span></li></ul><p> </p></div></div><div><div><h2>Job Requirements</h2>
</div><div><ul><li><span><span>Strong understanding of Storage protocols and technologies (CIFS, NFS, iSCSI, Fibre Channel switching and networks). </span></span></li><li><span><span>Knowledge in ITIL methodologies: change, incident, problem and configuration management and certification are desirable </span></span></li><li><span><span>Understanding of managed services delivery and cloud certifications is desirable. </span></span></li><li><span><span>A thorough understanding of other components in the infrastructure stack – compute, virtualization and networks: (NetApp/Cisco Flex pod architecture, Cisco UCS platform, IBM Blade Center, System X, VMWare vSphere, Microsoft Operating Systems and Applications, Commvault). </span></span></li><li><span><span>Working knowledge of monitoring platforms, WANs, SANs, backup and disaster recovery platforms. </span></span></li><li><span><span>Windows server, Linux server and related Operating Systems technologies including monitoring and troubleshooting, administration, replication technologies, security hardening and performance, would be advantageous. </span></span></li><li><span><span>Experience in writing basic PowerShell/Python scripts would be beneficial. </span></span></li><li><span><span>Understanding of managed services delivery and any of the cloud certifications (AWS, Google Cloud and Microsoft Azure) is highly desirable. </span></span></li><li><span><span>Good to have Associate level cloud certifications like AWS Certified Solutions Architect Associate, Google Associate Cloud Engineer, Azure Administrator. </span></span></li><li><span><span>Good to have NetApp Cloud-based Certifications like Hybrid Cloud Administrator (NCHCA) </span></span></li><li><span><span>Strong customer communication and documentation skills. </span></span></li><li><span><span>Built and maintained strong relationships with internal and external stakeholders. </span></span></li><li><span><span>Infrastructure design, build, deployment and disaster recovery testing. </span></span></li><li><span><span>Positive, proactive, team-orientated attitude with a flexible and innovative approach to work. </span></span></li><li><span><span>Working knowledge on containers & microservices concepts. Experience in tools and technologies like OpenShift, Kubernetes and Ansible would be beneficial. </span></span></li></ul></div></div><div><div><h2>Education</h2>
</div><div><p><span><span>Typically requires a minimum of 8-10 years of related experience with a bachelor’s or any master’s degree or equivalent combination of professional education/training and applicable work experience. </span></span></p></div></div></div>
