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About Us HighLevel is a cloud-based, all-in-one white-label marketing and sales platform that empowers marketing agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We are proud to support a global and growing community of over 2 million businesses, from marketing agencies to entrepreneurs to small businesses and beyond. Our platform empowers users across industries to streamline operations, drive growth, and crush their goals.
HighLevel processes over 15 billion API hits and handles more than 2.5 billion message events every day. Our platform manages 470 terabytes of data distributed across five databases, operates with a network of over 250 microservices, and supports over 1 million domain names.
Our People
With over 1,500 team members across 15+ countries, we operate in a global, remote-first environment. We are building more than software; we are building a global community rooted in creativity, collaboration, and impact. We take pride in cultivating a culture where innovation thrives, ideas are celebrated, and people come first, no matter where they call home.
Our Impact
Every month, our platform powers over 1.5 billion messages, helps generate over 200 million leads, and facilitates over 20 million conversations for the more than 2 million businesses we serve. Behind those numbers are real people growing their companies, connecting with customers, and making their mark - and we get to help make that happen.
About the Role:
We are seeking a skilled and proactive Senior Systems Analyst with a strong background in Identity and Access Management (IAM), Identity Governance and Administration (IGA) tools, and system administration. The ideal candidate will have over 6 years of hands-on experience in IAM systems, domain controllers, and identity provider (IdP) management, particularly within the Google ecosystem. This role requires proficiency in scripting/coding for integrations and automations, along with expertise in authentication and authorization protocols such as SAML, SSO, and OAuth. Experience managing Mac estates is a strong advantage.
What You Will Do:
- Identity and Access Management (IAM): Manage and maintain IAM and IGA tools to ensure seamless identity governance and access provisioning across the organization.Define and enforce IAM policies, including user lifecycle management, role-based access controls, and least-privilege principles.Troubleshoot and resolve IAM-related issues promptly to minimize downtime.
- Authentication and Authorization: Collaborate with third parties to implement and manage secure authentication and authorization mechanisms, including SAML, SSO, OAuth, and other similar protocols.Configure and maintain integrations with identity providers (IdPs) in Google and other ecosystems.
- System Administration: Oversee domain controller configurations and ensure robust security for user authentication and directory services.Maintain the health, performance, and security of systems supporting IAM processes.
- Scripting and Automation: Experience in scripting or coding to automate IAM tasks, integrations, and system processes.Leverage scripting languages such as Python, PowerShell, or Bash for process optimization.
- Mac Estate Management (Added Advantage): Administer and secure Mac devices within the organization, ensuring alignment with IAM and security policies.Provide support for device configuration and system integration for Mac users.
- Stakeholder Collaboration: Work closely with internal teams, third-party vendors, and stakeholders to understand business needs and implement IAM and system administration solutions.Provide technical guidance and training to other teams on IAM best practices.
What You Bring:
- Experience: Minimum 6 years of professional experience in IAM, IGA tools, and system administration.Proven track record of managing domain controllers and identity provider (IdP) services in Google.Hands-on experience working with third-party vendors for authentication and authorization setups.
- Education: Bachelor’s degree in computer science, Information Technology, Cybersecurity, or a related field.
- Technical Skills: Proficiency with IAM/IGA tools such as Okta, SailPoint, or similar platforms.Strong understanding of authentication and authorization protocols, including SAML, SSO, OAuth, and OpenID Connect.Expertise in scripting languages (Python, PowerShell, Bash) for automation and integrations.Familiarity with managing and securing Mac devices (Jamf Pro experience is a plus).
- Soft Skills: Strong problem-solving and analytical skills with an attention to detail.Excellent communication skills to collaborate with both technical and non-technical stakeholders.Ability to work effectively in a fast-paced, dynamic environment.
Qualification
- Certifications in IAM or related domains (e.g., Okta Certified Professional, Certified Identity Management Professional).
- Experience implementing IAM solutions in hybrid or cloud environments.
- Familiarity with advanced security measures, such as MFA, zero-trust frameworks, and conditional access policies.
Equal Employment Opportunity Information
The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.
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