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About HighLevel:HighLevel is a cloud-based, all-in-one white-label marketing and sales platform that empowers marketing agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We are proud to support a global and growing community of over 2 million businesses, from marketing agencies to entrepreneurs to small businesses and beyond. Our platform empowers users across industries to streamline operations, drive growth, and crush their goals.
HighLevel processes over 15 billion API hits and handles more than 2.5 billion message events every day. Our platform manages 470 terabytes of data distributed across five databases, operates with a network of over 250 micro-services, and supports over 1 million domain names.
Our People
With over 1,500 team members across 15+ countries, we operate in a global, remote-first environment. We are building more than software; we are building a global community rooted in creativity, collaboration, and impact. We take pride in cultivating a culture where innovation thrives, ideas are celebrated, and people come first, no matter where they call home.
Our Impact
Every month, our platform powers over 1.5 billion messages, helps generate over 200 million leads, and facilitates over 20 million conversations for the more than 2 million businesses we serve. Behind those numbers are real people growing their companies, connecting with customers, and making their mark - and we get to help make that happen.
About the Role:
We build and scale high-performance automation systems that operate at an incredible scale. The Workflows Platform team provides the core infrastructure that powers over 12 billion action executions per month, supported by 52 workloads and 1000s of pods managing this complex ecosystem. These systems enable seamless automation for millions of users daily.
We’re looking for a Lead Software Engineer to help us build, optimise, and scale this platform. If you’re passionate about databases, cloud technologies, and solving complex challenges, this is your chance to lead and make an impact.
Responsibilities:
- Lead the design and scaling of backend systems for the Workflows Platform, ensuring high performance and reliability at massive scale
- Architect, develop, and optimize core databases, including MongoDB and Firestore
- Utilize and manage Google Cloud Platform services, including Pub/Sub, Cloud Tasks, GKE (Kubernetes Engine), and autoscaling
- Design APIs and cloud functions, managing rate limiting, job scheduling for high-throughput systems
- Solve scaling challenges, supporting systems with 12 billion monthly action executions
- Leverage observability tools (Grafana, Kibana) for monitoring, and contribute to on-call processes for system reliability
- Collaborate with cross-functional teams to deliver scalable and maintainable solutions
- Mentor and guide junior engineers, fostering professional growth and development
Requirements:
- Bachelor’s degree or equivalent experience in Engineering or a related field
- 4+ years of experience in software engineering, with 1+ years in a lead role or similar position
- Expertise in Google Cloud Platform services (or equivalent platforms like AWS), including Pub/Sub, Cloud Tasks, GKE (Kubernetes), and autoscaling
- Deep knowledge of databases, particularly MongoDB and Firestore, with experience optimizing for performance at scale
- Proven experience building and scaling platform infrastructure in fast-paced environments
- Strong analytical and problem-solving skills, especially in high-pressure situations
- Solid understanding of system architecture and cloud practices
- Excellent leadership and communication skills, with a focus on mentoring and team development
EEO Statement:
The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government record keeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.
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