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We help the world run better
At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.
What you’ll do:
We are looking for a highly motivated and experienced Service Optimization Expert to join our Compute Service Optimization team in Bangalore. In this role, you will be responsible for ensuring efficient IT service delivery, managing vendor contracts, optimizing financial tracking, and overseeing key operational processes. You will collaborate with stakeholders to enhance service quality, drive process improvements, and align IT services with business objectives. You’re keen to get your hands-on to develop and build reports and functions with SAP Analytics Cloud by connecting exsting and new services and tools to steer data driven compute service optimization.
What you bring:
Role Requirements:
- Hands-on experience with SAP Analytics Cloud/ PowerBI or similar tools to develop reporting and performance monitoring.
- Hands-on experience and knowledge in scripting / programming with python, golang ore any other scripting language
- Strong analytical and problem-solving abilities, with a focus on continuous improvement.
- Bachelor's or Master's degree in Information Technology, Business Administration, or a related field.
- Proven experience in IT Service Delivery Management within a large-scale enterprise environment, preferably at SAP or similar organizations.
- Strong background in vendor and contract management, with expertise in software and hardware procurement.
- Solid understanding of IT service operations, SLA management, and IT governance frameworks (ITIL certification is a plus).
- Experience in financial planning, forecasting, and demand management for third-party resources and projects.
- Excellent project management skills, with the ability to coordinate cross-functional teams and drive initiatives to completion.
- Exceptional communication and stakeholder management skills, with the ability to prepare and deliver executive-level reports.
- Fluency in English (written and spoken) is required.
Soft Skills:
· ITIL certification or knowledge of IT service management best practices.
· Experience in SAP enterprise solutions and IT operations.
· Familiarity with cloud computing and IT infrastructure management.
Meet your team:
The GCS PlusOne Compute Platform Engineering Unit is a globally diverse and innovative team running Converged Cloud, a state-of-the-art private cloud solution. This internal Infrastructure-as-a-Service platform is deployed worldwide in 15 regions to support all of SAP’s cloud businesses on a global scale.
Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
EOE AA M/F/Vet/Disability:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.
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