Retail and Training Manager

shiseidoco • Philippines, Asia-Pacific • 1m ago

<p paraeid="{824b488e-767b-4b24-82f9-d11950079c2e}{140}" paraid="922602669">MAIN PURPOSE

The Retail and Training Manager (RTM) will need to have strong strategic business acumen and at the same time well versed in providing a coaching style that puts service first in order to direct the future of our retail space. The successful hire will lead by example, with a genuine passion and love for our brands, luxury retail and outstanding customer service true to Shiseido’s DNA of Omotenashi.

The Retail and Training Manager is responsible in developing on counter retail teams across multiple sites to deliver outstanding service while driving productivity in line with the brand’s strategy. The RTM should be a strong coach who is able to adapt his or her style to work side-by-side with the brand’s various stores. While developing teams, the successful hire will be putting in place strong retail plans, to grow the brand’s portfolio, as well as gain market share in stores. The successful hire should thrive on change and seize any opportunity to innovate and has a proven track record in growing and developing talent.

MAIN DUTIES AND RESPONSIBILITIES

Retail Management

Be the brand ambassador and advocate of innovation at retail stores

Achieve the targets and manage the collection of NPS and CRM data

Through regular in store visits provide detailed feedback to Brand Manager on successes and challenges

Manage the FTE and Headcount targets for the stores and monitor productivity levels

Put in place action plans to grow the sales and KPI’s of assigned stores which includes but not limited to holding workshops and various in-store activities

Identify opportunities through analysis of the business and react to the market to maximize results

People Development and Management

The RTM is expected to have a passion for people. Part of the role is to strategically spend a lot of time in store coaching and developing Beauty Consultants with a focus on development of service and commercial skill sets

Recruit, onboard, coach and develop new starters into the business

Contribute to the engagement of digital learning and engagement

Collaborate with teams to ensure consistency, success and achieve results together

Own the talent development and coaching of your retail teams to exceed targets and provide career progression, upskilling and enabling Team Managers

Manage performance effectively and timely to maximize sales and service performance

Be on top of any BC related cases together with appointed agency

Operations

Monitor and report back on stock levels specific to retail sellout: testers, tools, etc.

Ensure excellence of brand image in the stores at all times; counters, displays, team, etc

Champion simplicity through ways of working with head office and field teams

Financial management of budget and expenses pertaining Training

Provide proactive feedback to Head Office departments to help drive collaboration between brands

Oversee and influence across-functions to ensure a joint-up approach through Education, Artistry and Events

Events

COMPETENCIES:

Master Retail Fundamentals

• Stays up to date with Market, consumers and competition and translates findings to positively impact business

• Builds on categories and shopper insights

• Leverage Business drivers

Develop Business & Operations

• Highly resourceful, flexible and ability to solve problems

• Ability to strategically forecast and meet your agreed productivity targets

• Ensures events and animations are planned into the retail calendar

Enhance Selling & Customer Experience

• Influences current and future retailer initiatives and collaborations to maximize opportunities

• Focuses on customer service and builds customer relationships

• Understanding and affinity for in-store merchandising

Foster Retail Development

• Manages BC staffing and Retail partnerships

• Improves NPS and Mystery Shopper by implementing action plans based on feedback

• Trains and coaches on selling and service

REQUIREMENTS:

At least 3 years combined sales and training experience within the retail industry

Prior experience working in multinational or global brands or companies

With a degree in marketing, education, psychology or other business-related course from top tier universities/college.

Previous sales and team management experience, ideally within beauty industry

Exceptional leadership and coaching skills

Experience and understanding of effective sales techniques, customer service and proven ability to drive results

Strong analytical skills

Strong capability on Microsoft Office (including Excel) and Outlook

OTHER DUTIES AND RESPONSIBILITIES:

a) Abide by and perform to the best of your abilities all functions, duties and responsibilities to be assigned by the Company in due course;

b) Comply with the orders and instructions given from time to time by the Company through its authorized representatives;

c) Perform any other administrative or non-administrative duties as assigned by any representative of the Company from time to time either through direct written order or by oral assignment.